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Everything you need to get your venue, open mic, or event on Roundpit — and make the most of it.
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Quick Start Guide
From your first click to a live listing — here's how Roundpit works and what to expect along the way.
How Roundpit works
Roundpit is a hyperlocal events platform for Syracuse, NY. Venues, open mics, bars, studios, and community spaces use it to publish their event calendar in one place — so locals can discover everything happening in the city without checking a dozen Instagram pages.
Your listing starts as a demo page with a private URL while you fill out your profile. Once your profile reaches 100%, your listing goes live with a clean public URL and starts appearing in search results, the homepage calendar, and category pages.
The four-step path to live
What you can do from day one
- ✓Add events immediately — you don't need to complete your profile first. Events you add before going live will be ready to publish the moment your listing is promoted.
- ✓Upload photos — add your cover image, logo, and gallery from day one. Photo quality has a big impact on how your listing performs in search.
- ✓Preview your listing — your demo URL is accessible immediately after account creation. Share it with your team to see how it looks before going public.
- ✓Add multiple locations — if you manage more than one venue or space, you can add additional locations and switch between them from the context switcher in the dashboard.
Creating Your Account
Signing up takes about two minutes. Your account goes through a quick manual review before you get full access.
What you'll need
- ✓Your email address — this becomes your login.
- ✓Your full name.
- ✓Your organization or venue name — this is used to pre-fill your location slug when you add your first location.
The signup flow
Signing In
Roundpit uses a two-step login. You can sign in with a password (if you've set one) or by email magic link — no password required.
How login works
Setting a password
Passwords are optional. To set one, go to Dashboard → Settings → Account settings → Password. Once set, you'll see the password prompt on future logins. You can still use a magic link any time by clicking "Email me a link instead."
Magic links are single-use. If you've clicked the link before (even once), it's expired. Request a new one from the login page. Also check that you're clicking the most recent link — if you requested multiple, only the last one works.
This usually means your application was not approved or your account was deactivated. Email hello@roundpit.com with the email address you used to sign up.
This can happen after clearing your browser's cookies or if there's a temporary connection issue when the app tries to validate your session. Try refreshing the page once or twice — your session will usually restore automatically. If it keeps happening, sign in again and it should stay stable.
Double-check you're using the exact email you signed up with. If you're certain of the email, it's possible the account didn't complete signup — try signing up again at roundpit.com/signup. If you get a "email already in use" error, email us at hello@roundpit.com.
Dashboard Overview
Your dashboard is where you manage everything — your listing, events, analytics, and account settings — in one place.
The five tabs
| Tab | What's here |
|---|---|
| Overview | Your next upcoming event at a glance, completion status, quick-action buttons, and a summary of recent activity. |
| Events | Add, edit, and manage all your events. Filter by upcoming, recurring series, all, past, and drafts. |
| Analytics | Page views, RSVPs, follows, shares, and ticket clicks for the last 7 days. Requires Pro or above. |
| Advertising | Sponsored placement options to boost visibility. Requires Business tier. |
| Settings | Your full profile — photos, address, hours, contact info, organizers, and account settings. |
Navigation — desktop vs. mobile
On desktop, the sidebar collapses to icons. Hover over it to expand the labels. The active location and your completion ring appear at the top of the sidebar.
On mobile, tabs appear as a bottom navigation bar. The header shows your location name with an avatar button — tap it to open the context switcher.
The context switcher
If you manage more than one location, the context switcher lets you flip between them. Every panel — events, analytics, settings — scopes entirely to whichever location is currently active. Adding an event while you have Location A selected adds it to Location A only.
On desktop, click the location name at the top of the sidebar. On mobile, tap the avatar button in the top-right corner of the header.
Adding a Location
A location is your venue, studio, bar, or event space on Roundpit. You can have multiple locations under one account.
Adding your first location
When you first log in after approval, your dashboard will show an empty state if you don't have a location yet. Click Add your location to get started.
roundpit.com/demo-your-venue-name. This is private — it's indexed with noindex so it won't appear in search results.roundpit.com/your-venue-name and goes live.Adding additional locations
On desktop, click the + Add location button at the bottom of the sidebar dropdown. On mobile, tap the avatar in the header to open the switcher, then tap "Add location." Each location is independent with its own events, settings, and completion score.
Managing Multiple Locations
One Roundpit account can own or collaborate on multiple locations. The context switcher lets you jump between them instantly.
Switching between locations
On desktop: Click the location name and chevron at the top of the left sidebar. A dropdown shows all your locations with their status (Setup / Demo / Live). Click one to make it active — all panels immediately reflect that location's data.
On mobile: Tap the avatar button in the top-right of the header. A bottom sheet slides up showing all your locations. Tap one to switch.
Location statuses
Roles: owner vs. collaborator
Every location has one owner (the person who created or claimed it). Owners can also add collaborators — people who can add and manage events but can't change settings or access analytics.
Collaborators see Overview and Events tabs only. Event submissions from collaborators may go to a draft queue for owner review depending on settings.
Completing Your Profile
Your profile completion score drives whether your listing goes live. 100% = automatic promotion to a clean public URL.
The completion score
A ring in the sidebar (desktop) or at the top of Settings (mobile) shows your current score. Tap or click it to jump directly to Settings. The ring disappears once you hit 100%.
What counts toward the score
What happens at 100%
Photos & Branding
Cover photo, logo, and gallery images are managed from Settings → Photos. Both cover and logo are required for full profile completion.
Image types
| Image | Aspect ratio | Where it appears | Required? |
|---|---|---|---|
| Cover photo | Wide (16:9) | Your public page header, search results, event share cards | Yes |
| Logo | Square (1:1) | Sidebar avatar, switcher thumbnail, event cards | Yes |
| Gallery | Wide (16:9) | Gallery section on your public page | No (up to 8) |
How to upload
Tips for better photos
- ★Show people, not rooms. Listings with crowd or performer photos outperform empty-venue shots. Let potential visitors see the energy of your space.
- ★Use your actual logo. A clean, recognizable logo builds credibility. Don't use a photo as your logo — it won't crop well in circular/square containers.
- ★Gallery depth matters. Eight gallery photos tells a more compelling story than one. Mix candids, performer shots, and venue atmosphere.
- ★Event cover images too. Events without their own cover image inherit your venue's cover. Adding a custom event image dramatically improves click-through.
Hours & Contact Info
Hours and at least one contact method are required for profile completion. Both appear prominently on your public listing.
Setting your hours
Go to Settings → Hours. For each day, choose Open, Closed, or By appointment. When a day is set to Open, you'll see two time dropdowns — select your opening and closing times.
Times are stored in 24-hour format internally and displayed in 12-hour format (AM/PM) on your public page.
Contact information
Go to Settings → Contact & Social. You can add:
- ✓Phone number — formatted for display on your public page.
- ✓Email address — contact email for public inquiries (can be different from your login email).
- ✓Website URL — links to your own site.
- ✓Social links — Instagram, Facebook, Twitter/X, TikTok, Spotify, Bandcamp, and more. At least one is required for full completion.
Account Settings
Manage your personal account — password, display name, and account deletion.
Finding account settings
From the dashboard, go to Settings → Account settings (the bottom row of the Settings list). This opens a sub-panel with your personal account options, separate from your location profile.
Setting or changing your password
Passwords are optional — Roundpit works entirely on magic links. If you'd prefer a password, enter a new one in the Password field and save. Once set, you'll see a password prompt on future logins with the option to use a magic link instead.
Deleting your account
Account deletion is in the Danger Zone section of Account settings. Deleting your account is permanent: your profile, locations, and events are removed. If you're sure, type your email to confirm before the delete button activates.
Events Overview
The Events tab is where you manage everything on your calendar. Here's a map of what you'll find.
The five filter views
| Filter | What you see |
|---|---|
| Upcoming | All published events with a future start date. |
| Recurring | Your recurring series (not individual instances). Edit a series here to update all future events at once. |
| All | Every event — upcoming and past — in one list. |
| Past | Events whose start time has already passed. |
| Drafts | Unpublished events, including contributor-submitted events awaiting review. |
Event cards
Each event card shows the title, date/time, category, and publish status. Tap or click a card to open the edit form. From the card you can also jump to the public event page or generate a share card image.
Adding events
Click the + Add event button in the top-right of the Events tab. This opens the event form as an overlay panel. You don't need to navigate away to add an event — the form slides in over the events list and slides out when you save or cancel.
Adding a Single Event
A single event is a one-time occurrence with a specific date and time. For weekly or monthly events, use a Recurring Series instead.
Opening the event form
From the Events tab, click + Add event. In the form, select Single event (the default). You can also click Add event from the Overview tab — it opens the same form.
Required fields
- ✓Title — the event name as it will appear publicly.
- ✓Date — a calendar date picker (or text field on desktop).
- ✓Start time — on mobile, this is a native time picker. On desktop, it's a custom dropdown with 30-minute intervals.
Optional but recommended fields
- ★Cover image — events with their own image stand out in the calendar. Upload a wide (16:9) photo specific to this event.
- ★Category — helps people find your event in filtered browsing (Music, Comedy, Open Mic, etc.).
- ★Description — tell people what to expect. Include performer names, cover charge, age restrictions, what to bring.
- ★Duration — end time is calculated from duration. If not set, no end time is shown.
- ★Ticket / RSVP link — link to your ticketing page. Events with a clear action link perform better in conversion.
- ★Free — check this box if the event is free. A bold "Free" badge appears in search results and the calendar, significantly boosting clicks.
Publishing vs. saving as draft
At the bottom of the form, you'll see two save options: Publish and Save as draft. Drafts are invisible to the public — they sit in your Drafts filter until you explicitly publish them.
Recurring Series
A recurring series automatically generates individual event instances based on a schedule. It's built for weekly open mics, monthly jazz nights, and any event that happens on a regular cadence.
Creating a series
Editing a series
In the Events tab, switch to the Recurring filter. Click a series card to open the series editor. Saving a series edit will regenerate all future uncustomized events — you'll see a confirmation before this happens.
Events you've individually edited (customized) are left untouched by a series regeneration.
Deleting a series
Deleting a series removes the series row and all its event instances. This is permanent. Individual events within a series cannot be "orphaned" — deleting the series removes the events too.
Drafts & Publishing
Events can be saved as drafts or published immediately. Understanding when each is appropriate helps you keep your calendar accurate.
Published vs. draft
A published event is visible to the public on your venue page, in search results, and in the homepage calendar. A draft is private — only you (and your collaborators) can see it in the dashboard.
How to publish a draft
Collaborator draft flow
Collaborators with gated permissions submit events directly to the Drafts queue — their events don't publish automatically. You'll see a badge on the Drafts filter when new submissions are waiting. Open each draft to review, then choose to publish or delete.
When you approve and publish a collaborator's event, they're automatically linked to your location as a collaborator (if they aren't already).
Contributor Submissions
Anyone with a Roundpit account can submit an event to any venue. You control whether those submissions publish automatically or go into your review queue.
How contributors work
Roundpit allows open contribution — a performer, promoter, or community member with an account can submit an event to your venue page. This is intentional: it means your calendar can stay active even when you're busy.
What happens to a submission depends on the contributor's relationship to your location:
| Contributor type | What happens |
|---|---|
| Owner | Events publish immediately. |
| Collaborator (open permissions) | Events publish immediately. |
| Collaborator (gated permissions) | Events go to your Drafts queue for review. |
| Unlinked (anyone with an account) | Events go to your Drafts queue for review. |
Reviewing pending submissions
Go to Events → Drafts. Submitted events that need review appear here with the submitter's name. You can publish the event, edit it before publishing, or delete it. When you publish a submission, the submitter is automatically linked to your location as a collaborator.
Demo → Live URL
Roundpit uses a two-phase URL system. You start on a private demo URL and earn your clean public URL by completing your profile.
The two URL phases
roundpit.com/demo-your-venue-name
Private — not indexed by search engines
roundpit.com/your-venue-name
Public — fully indexed, in search & browsing
How promotion happens
When your profile score hits 100%, promotion happens automatically — no action needed. The system:
- ✓Deactivates the demo URL (it begins 301-redirecting to your clean URL immediately).
- ✓Activates your clean URL as the canonical public page.
- ✓Sets your listing to active so it appears in search, browsing, and the homepage calendar.
What's your clean URL?
Your clean URL is generated from your location name when you first create the listing. It's shown in Settings (under the cover photo area) as the URL you'll eventually go live on. It doesn't change once assigned — even if you update your display name later.
An admin hold may be blocking automatic promotion — this usually happens if your venue name is very close to an existing slug. Email hello@roundpit.com with your venue name and we'll resolve it quickly. In Settings you'll also see a banner if there's a pending change request from the Roundpit team.
URLs are permanent once assigned. This protects SEO equity and any links to your page. If your venue name has genuinely changed, contact hello@roundpit.com — URL changes require admin action and are handled case by case.
A numeric suffix is added when another venue already has a very similar slug. This also triggers a manual admin review before your clean URL goes live. Email hello@roundpit.com with your venue name — in most cases we can resolve the conflict quickly.
Your Public Page
Your public page is what visitors see — your cover, upcoming events, gallery, hours, and contact info. Here's how to navigate and share it.
Viewing your page
From any panel in the dashboard, click View page (in the top-right of the Settings tab, or on Overview). This opens your public listing in a new tab. If you're on a demo URL, the preview shows exactly how your live listing will look.
Sharing your page
Your public URL is in Settings (shown under the cover photo). Copy it and share it in your Instagram bio, on printed material, or anywhere you currently direct people for event info.
Share cards
Individual events have a Share card option accessible from the event card on Overview or from the event list. This generates a shareable image (sized for Instagram/social) with the event details. Download the image and post it to your social channels linking back to your Roundpit page.
Follows and RSVPs
Your public page has a "Never miss a show" follow button. When someone follows you, they get notified when you add new events. RSVP buttons on events let attendees indicate they're going — your RSVP count is visible in your analytics.
Analytics
Analytics are available on Pro and above. They show how your listing is performing over the last 7 days.
Pro feature. The Analytics tab is available on Pro and Business plans. On Free, you'll see a preview with a waitlist prompt to upgrade.
What the metrics mean
| Metric | What it measures |
|---|---|
| Page views (7d) | Total visits to your public listing page in the last 7 days. |
| RSVPs (7d) | Total RSVP button taps across all your events in the last 7 days. |
| Follows (7d) | New followers who clicked "Never miss a show" on your page. |
| Shares (7d) | Times the share action was triggered from your events. |
| Ticket clicks (7d) | Clicks on ticket or external event links on your events. |
Top events by views
The bar chart below the stats cards shows your top 5 events ranked by page views in the 7-day window. This helps you see which event types and titles are driving the most interest — useful for naming future events.
Reading your signals
| Signal | What to do |
|---|---|
| High views, low RSVPs | People are landing but not committing. Improve event descriptions — add performer names, cover charge, what to bring. |
| High RSVPs, low ticket clicks | Audience is engaged. Make sure your ticket link is correct and visible. |
| Zero views after going live | Check that your profile is fully complete and your listing shows as Live in the switcher. If it does, it can take a day or two for search indexing to kick in. |
| High follows, low return views | You have an audience but may not be posting enough events. Followers get notified on new events — more posts = more return visits. |
Organizers & Performers
Organizers are performers, hosts, and promoters with their own public profiles on Roundpit. Linking them to your events helps with discovery and audience building.
What organizer profiles are
An organizer is anyone who runs or performs at events — a band, a comedian, a trivia host, a DJ. They have their own public page on Roundpit with a bio, social links, and a list of their upcoming appearances.
Linking organizers to your location
Go to Settings → Organizers. Here you can link performers and hosts who regularly appear at your venue. Linked organizers show up on your public listing and can be associated with individual events.
Why it matters
Organizers have their own follower lists. When you link an organizer to an event, their followers see that event too — you're borrowing audience from their network. The more active organizers you link, the more exposure your events get across Roundpit's ecosystem.
Plans & Features
Roundpit has four tiers. Free covers everything you need to list and manage events. Pro and Business add analytics, verification, and advanced tools.
Plan comparison
Locked features (coming soon)
Features marked "coming soon" in the dashboard show a waitlist prompt. Clicking Join the waitlist adds you to the notification list — you'll be emailed when that feature launches. There is no payment required to join the waitlist.
How tiers are set
Tiers are currently set manually by the Roundpit team. If you're interested in a Pro or Business plan, email hello@roundpit.com — we'll walk you through options and timing.
Common Issues
Quick fixes for the most common problems. If none of these work, email hello@roundpit.com.
Login & access
This can happen if your browser is blocking cookies from Roundpit, or after a hard cache clear. Try refreshing once or twice — the app will usually restore your session automatically from the cached token. If it keeps happening, sign in fresh. Also check that "Block third-party cookies" settings in your browser aren't interfering.
Magic links are single-use and expire after 1 hour. If you've already clicked the link or it expired, request a new one at roundpit.com/login. Make sure to use the link from the most recent email — older links are invalidated when a new one is sent.
First check spam and promotions folders — approval emails occasionally land there. If it's been more than 24 hours, email hello@roundpit.com with the email address you used to sign up.
Profile & settings
The most commonly missed requirements are: description under 50 characters (needs to be 50+), missing social link (at least one required in Contact & Social), and gallery or logo not uploaded. Go through each section in Settings and look for items without the green checkmark.
Use the time dropdowns rather than typing freeform text. The dropdowns use 30-minute intervals and save in a consistent format. If you previously entered freeform times (like "9pm"), open the hours panel again — the system will try to parse them, but selecting from the dropdowns is more reliable. Save after any correction.
Try a hard refresh of your public page (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) or open it in a private/incognito window. Your browser may be caching the previous image. If the image still doesn't appear after a fresh load, try uploading again — occasionally an upload completes in the dashboard but doesn't propagate immediately.
This banner appears when the Roundpit team has sent you a note about your listing — usually requesting a small correction (e.g., a misleading description or an incorrect address). Read the note, make the requested update in Settings, and dismiss the banner. Email hello@roundpit.com if you have questions about what was requested.
Events
Check two things: (1) Is the event published? Check Events → Drafts — if it's there, it's not live yet. Click it and hit Publish. (2) Is your listing live? If your profile isn't at 100% yet, your venue page isn't public — neither are its events. Complete your profile first.
Deleting a series from the Recurring filter deletes all associated event instances. If you only deleted an individual event from the series (not the series itself), future events in the series will still exist. Go to Events → Recurring, find the series, and delete it from there.
Event slugs are generated from the event title and date. If you've already added an event with the exact same title and date, the slug will conflict. Try adding a small variation to the title (e.g., "Open Mic Night — July" vs "Open Mic Night") or adjust the date. Contact hello@roundpit.com if this keeps happening.
Contact & Feedback
Can't find an answer here? The Roundpit team is reachable directly. We're a small team and reply to every message.
General help
Email hello@roundpit.com for anything — account help, feature questions, listing issues, or general feedback. Include your venue name and the email address on your account so we can find you quickly.
Account issues
For login problems, pending approvals, or account deactivation, email hello@roundpit.com with the subject "Account issue — [your venue name]".
Reporting a bug
If you run into something broken, describe what you were trying to do, what happened instead, and what browser and device you were using. Screenshots help. Email hello@roundpit.com.
Feature requests
We're actively building. If there's something you need that isn't in the platform yet, let us know — many features on the roadmap came directly from venue requests. Email hello@roundpit.com.